Welcome to Bio-Well Support! Our expert team is here to help you succeed with your Bio-Well technology. We typically respond within 2-4 hours during business hours (Mon-Fri, 9am-5pm EST)
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SHIPPING INFORMATION
Where We Ship:
- Direct Shipping: USA, Canada, Australia, New Zealand
- International: Contact your local distributor or email eu@bio-well.com
Shipping Times:
- USA/Canada: 3-7 business days (FREE shipping on orders over $99)
- Australia/NZ: 7-14 business days
- Express Options: Available at checkout (1-3 business days)
What to Expect:
- Tracking number emailed within 24 hours of shipment
- Signature required for Bio-Well device orders
- All items ship from our USA warehouse
- Customs/duties may apply for international orders
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Customer Support
Technical Support:
- Software Issues: support@bio-well.com
- Hardware Support: Include device serial number in email
- Training Questions: Access free Basic Course in your account
- Response Time: Within 24 hours (usually 2-4 hours)
Account & Orders:
- Order Status: Check your email for tracking info
- Software Activation: Allow up to 24 hours after purchase
- Returns: 30-day return policy on unopened items
- Warranty Claims: 2-year warranty on Bio-Well devices
Training & Certification:
- Course Access: Immediate after purchase
- Certification Help: training@bio-well.com
- Practitioner Listing: Complete Advanced Course for directory listing
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FAQ’s
Do I need a subscription to use Bio-Well?
Yes, Bio-Well requires an active software subscription ($25/month or $275/year) for unlimited scans, client database, and report generation. The device cannot function without the software.
What's the difference between Bio-Well 3.0 and older versions?
Bio-Well 3.0 features 40% faster processing, enhanced image sensors, improved stability, USB-C connectivity, and richer visual detail. It's fully compatible with all current software features and accessories.
Can I use Bio-Well without training?
Yes! Our free Basic Course (included) gets you scanning in 30 minutes. However, for professional use and certification, we highly recommend the Advanced Course for comprehensive training and practitioner listing.
What computers work with Bio-Well?
Windows 10/11 or MacOS 10.14+ with USB port. Minimum: Intel i3 processor, 4GB RAM. The software is desktop-only (not compatible with tablets/phones). USB-C and USB-A adapters included.
How quickly can I start charging for scans?
Immediately! After 30 minutes of basic training, you can begin offering scans. Most practitioners charge $75-150 per scan. The visual reports are impressive and require minimal interpretation to provide value.
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Contact Us
USA/Canada/Australia
Email: support@bio-well.com
Hours: Mon-Fri, 9am-5pm EST
Response: Within 24 hours
Europe/International
Email: eu@bio-well.com
Hours: Mon-Fri, 9am-5pm CET
Distributors: Find Local Support
Quick Resources:
Ready to Transform Your Practice?
Our team is here to ensure your success with Bio-Well technology.
Don't hesitate to reach out - we love hearing from our community!
30 Years of Research
400+ Published Studies
5,000+ Practitioners Worldwide
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FAQs
Di you offer a payment plan?
Yes! You can pay in monthly installments. :-) And it's easy: simply pick the "Buy with Shop" option on the Product Page and/or in your cart. Then pick "Pay in Monthly installments".
Can I inform water with Bio-Cor?
Absolutely! Bio-Cor comes with a charging plate and an emitter which allow you to charge water or crystals.
Do you ship internationally?
From this website, we can ship to the USA, Canada, Australia, LATAM and New-Zealand. For all other territories, please email info@bio-well.com to be put in touch with a local distributor in your country.
Do you offer a warranty?
Yes. Our hardware warranty covers manufacturing defects for a period of 24 months from the date the product is shipped. Each Bio-Well GDV Camera includes a Passport card, located in the box, which details product information and the warranty start date.
Can I use Bio-Cor if I don't have a Bio-Well?
Yes!