Yes! You can pay in monthly installments. Simply pick the "Buy with Shop" option on the Product Page and/or in your cart. Then pick "Pay in Monthly installments".

Just 5 seconds per finger—less than a minute total!

Offer scans as a standalone service or integrate them into sessions—results in under a minute!

Yes. Our hardware warranty covers manufacturing defects for a period of 24 months from the date the product is shipped.

Yes. We actually recommend it. You may scan your patient at the start of the session and at the end. our software makes it easy ti compare scans.

The basic course is free and available at https://bio-well.com/products/basic-level-certification. Add it to your cart and purchase for $0; no card required.

The Advanced Course will be back on sale on our website soon.

You can also contact the trainers directly at https://bio-well.com/pages/authorized-trainers

During the training, they might have told you about the device scans taken with the calibration cylinder connected, not about your own energy.

The personal account has been updated and moved even closer to the main website. The current link is https://manage.bio-well.com
If for some reason it doesn't open, try https://bwacc.ru/accounts/biowell/login.html or https://bwacc.space/accounts/biowell/login.html

When opening your personal account, on the login and password entry screen, there's a "Forgot your password?" button. It's located at the top.

You'll need to enter your username, email address, and the captcha, then click "Send password." Information on further steps will be sent to your email.

If you don't receive the email within 5 minutes, check your spam folder.

You paid for your subscription, 15 minutes have passed, but you still can't use the software? Contact us at info@bio-well.com; we'll try to resolve your issue as soon as possible.

We offer 3 unlimited plans:

Daily: $2.5/day

Monthly: $25/month

Yearly: $275/year

The Bio-Well device itself allows you to capture electro-photonic images; The Bio-Well software allows you to analyze and interpret the images captured, as well as the data they contain.

The Bio-Well software subscription grants users access to the sophisticated system that makes your data meaningful. All plans include unlimited scans.

Yes, you can do that. Simply log into your Bio-Well account at manage.bio-well.comand request to change the device limit on your Account. Your Subscription price will be multiplied accordingly.

Sorry, but the same device can't be used on multiple accounts

From your account, which can be accessed at https://manage.bio-well.com/ . If you are using automatic billing via PayPal - you will have to log in to your PayPal account to make any changes.

You can always download the latest version of the software from our website - https://bio-well.com/pages/download-the-bio-well-software.

We usually announce software updates 1-2 days before the release. If you've read about a new version, please wait 1-2 days, and the software will prompt you to update.

We periodically update the manuals on our website; you can download them at https://bio-well.com/pages/manuals.

Our YouTube channel also features training videos and recordings of past scientific conferences, which discuss research conducted with Bio-Well https://www.youtube.com/@BioWellCompany.

Training videos are also available on our website at https://bio-well.com/pages/tutorials.

Finally, we have a large database of articles on research using the device from various authors at https://iumab.club/gb/science/research

The product page in our online store (https://bio-well.com/products/bio-well-element) contains information about the device and links to the software, and our YouTube channel has training videos: https://youtube.com/playlist?list=PLkE_Upke5Rok7ng9OUB4a8IPisOmQQ4DA

Clean the device screen with a gentle lens cleaner and a soft cloth. Allow to fully air dry before resuming scanning.

Not at all. Scans are quick, easy, painless and non-invasive.

No. The Bio-Well system is intended to help you learn more about your energy state so that you can develop better habits to promote wellness. It should not to be used as a diagnostic tool. You should consult your doctor for any health-related questions.

If a person doesn’t have one or more finger – then you can capture same finger from the
opposite hand instead of it.
If one hand is damaged or a person does not have it he/she shall scan 1 healthy hand twice.

An internet connection of 1.5mbps or higher is required to log in to the software to perform scans and view results.

In order for the Bio-Well software to function properly, we recommend you meet these supported system requirements:

• Windows: Windows XP or higher. Does not include metro style (desktop applications only)
• Mac: Apple Mac OS X 10.11 or higher 64-bit version. Does not include iPads
• Linux: Ubuntu 20.04 and higher. Bio-Well may be incompatible with your version of Linux OS and drivers.

The Bio-Well device and software have been optimized for utilization with PC computers running a Windows operating system as well as for Mac OS X systems. Many of our customers do successfully utilize Bio-Well with Mac OS X, but some have experienced inconsistent operation, which may be due to interference by various programs installed on individual computers. The Bio-Well Team endeavors to increase support for Mac in our ongoing software updates. For those customers who may encounter issues when using Mac OS X, we recommend consideration of a secondary Windows-based system as an alternative platform. We further recommend, to all Bio-Well users, implementation of a regularly-scheduled calibration regiment which is essential for accurate and reproducible results and/or changes of environment.

You are able to perform a scan offline, but will not be able to view your results until you log in and upload the scan files. For more information on conducting offline scans, view the Bio-Well User's Manual

If you need to determine your IP address for support needs, please visit whatismyipaddress.com or myip.com.

If you are able to start the Bio-Well software, but device is not detected (recognized) - in some cases yellow LED stays on and doesn't change to green - it means FTDI drivers were not installed correctly or not installed at all.
Open the File browser and go to the folder, where Bio-Well program was installed. By default it should be: C:\Program Files (x86)\Bio-Well\
Find the file with the name "CDM21224_Setup" and run it with Administrative rights (it is the FTDI driver setup file). To run it with Admin rights right click on it and select the corresponding line in the drop-down menu.

Open the File browser and go to the folder, where Bio-Well installation file was downloaded to.
Right click on the EXE file and select "Properties".
In the bottom of the Properties window please tick (allow) the option to allow Windows to fulfill this file.
Then close the "Properties" window and start the EXE file with Administrative rights.
To run it with Admin rights right click on it and select the corresponding line in the drop-down menu.

This happens due to Account control and Security settings on your PC. Watch this video for instructions: https://www.youtube.com/watch?v=pP9TT3RLWPs

If after installation of the Bio-Well software your MAC is not allowing you to run the Bio-Well software and asks you to contact the developer of the program, then you need to do the following:

1. Open Security Settings menu and select General tab. At the bottom of the window you will see the notification about Bio-Well.
2. Please click the button "Open anyway". After this you will be able to run the Bio-Well software.

If you want to use Bio-Well device with a netbook or MacBook Air, or other small computers you should consider using the USB-hub with independent power supply (that is connected to the socket). Small computers has too low current limits on USB ports that makes operation of the Bio-Well device very unstable.

Try to follow the guides from here:
https://askubuntu.com/a/1174954
Try to fulfill the following 3 lines one by one in the Terminal:

sudo usermod -a -G dialout ‹user›
sudo usermod -a -G tty ‹user›
reboot

‹user› - is your username in Ubuntu

Try to use the official Thunderbolt 3 or 4 cable for connection of the device to the computer.

For Bio-Well 1 you need to install FTDI driver. Download it here https://ftdichip.com/drivers/d2xx-drivers/ and follow the instruction from archive