FAQs

Do you ship internationally?

From this website, we can ship to the USA, Canada, Australia, LATAM and New-Zealand. For all other territories, please email eu@bio-well.com to be put in touch with a local distributor in your country.

Do you offer a warranty?

Yes. Our hardware warranty covers manufacturing defects for a period of 24 months from the date the product is shipped. Each Bio-Well GDV Camera includes a Passport card, located in the box, which details product information and the warranty start date.

What shipping method do you use?

Orders are shipped via FedEx. Customer may choose the service: Ground, 2-Day, or Next Day (where available). Price of shipping is calculated at checkout.

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